FAQ

Ordering

If you would like to order something that is not (or no longer) listed on our website, please contact customer service.

If you have any questions during the ordering process, please contact our customer service. We will be happy to assist you with any questions you may have about your order.

Place your selected product(s) in the shopping cart by clicking on the red ‘add to cart’ button. Then click on ‘proceed to checkout’ to continue to payment. Fill in your details and follow the steps. Only when you click on the ‘place order’ button is the order final and can we start working on the delivery.

You will receive an order confirmation within a few minutes of placing your order.

You will receive an order confirmation immediately.

An account has many advantages:

  • Your details will be saved for future orders.
  • You can view or download orders and invoices at any time.
  • You can reorder a previous order with just a few simple clicks.
  • …
Shipping and delivery time

A few days after placing your order, you will receive an email from our courier service DPD with tracking information.

It is not possible to make a delivery appointment. However, it is possible to have your parcel delivered to the nearest Service Point in your area. You can then contact them to collect your parcel. Furthermore, you will not incur any additional shipping costs for delivery to a Service Point.

You can also pick up your package at a trade fair where Citroparts is present. Check our event calendar for an overview of the trade fairs Citroparts is participating in.

The costs of transport and delivery are stated separately on the individual order confirmation. 

Parcels are shipped via courier. We always charge a standard price for a parcel up to 32 kilos. If your order exceeds 32 kilos, the shipping costs will also be increased; this will be done automatically at the end of your order. If you only need a small part that you still want to receive at home, select “contact me” at the end of your order. We will then quote you a price for shipping by post, provided the ordered items fit in an envelope. As soon as we receive payment for your order, we will ship the parts to you.

Incorrect delivery addresses provided are the responsibility of the customer and may result in additional charges.

Collection from the store is of course free of charge.

You also have the option of having your order delivered free of charge to one of our Service Points. You will not be charged for shipping! Average delivery time is 3 working days.

Shipping costs outside Belgium are available on request. In this case, please contact the  customer service for the correct shipping costs.

Products will be delivered, to the extent possible, within the timeframe specified in the individual order confirmation. This is typically 1 to 2 business days when an item is in stock. If an item is out of stock, the customer will receive an email informing them of when the order will be available. Delivery times vary depending on the product. Please note: this delivery time is provided for guidance only. Citroparts strives to meet this deadline, but cannot be held liable if it is exceeded.

If you have provided your email address, you will receive a tracking email from our courier service, DPD, so you can track your package at any time. Any delay in delivery will not result in cancellation of the purchase or payment of compensation to the customer. In the event of non-delivery, any amounts paid by the customer will be refunded.

We also offer you the option of having your order delivered free of charge to one of our Service Points. You won’t pay any shipping costs! A Citroparts Service Point is a company specializing in 2CVs, MEHARIs, and other A-TYPEs. This can be a garage or a parts dealer, who now also sells our parts. So you can always contact them to order our high-quality parts, for technical questions, or for advice.

We are the exclusive distributor for Northern Europe, so in principle, anyone living above Paris can order from abroad. Shipping costs will apply. Contact our customer service for the correct shipping costs.

We currently also work with Service Points in Belgium, the Netherlands and Germany.

If you prefer, you can also collect your order from our garage (CQS Classics) in Tienen. Please see our opening hours below:

Monday – Thursday:
from 10.00 am to 12.00 pm and from 2.00 pm to 5.00 pm
Friday:
from 10.00 am to 12.00 pm and from 1.00 pm to 2.30 pm
Saturday – Sunday:
closed
You can also pick up an item at a trade fair. For an overview of the trade fairs Citroparts is participating in, check our event calendar.

Yes, this is possible. During the ordering process, you can provide us with a different delivery address when entering your personal details. If you have chosen a different delivery address, an invoice will be sent to the delivery address. This invoice will state the price.

Pay

You will receive an order confirmation and, depending on your payment method, a payment confirmation.

  • VISA OF MASTERCARD
    • The simple way to shop online: easy, fast and reliable.
    • When you choose to pay by credit card, we ask you to enter the following information: Credit card number, Expiry date, CVV2 code (verification code), Cardholder name
    • Once you’ve entered this information, click the “Submit” button, and your order will be submitted to our system. You’ll see an order confirmation on our website and receive an email confirming your order.
    • Only the bank has access to your credit card information. During the transaction, docdata verifies your card number, the verification code, and your address. We then receive an electronic message from Ogone/Multisafepay confirming whether the order can be processed. If so, we receive the following information: Name, Address, Phone Number, and Item(s) Ordered.
  • BANCONTACT/ MISTER CASH/ I-DEAL
    • With Bancontact/Mister Cash/i-deal you can pay for your online purchase with us reliably, safely and easily.
    • You pay in your trusted online payment environment, based on specific security methods of your own bank.
    • With online banking, you can use Bancontact/Mister Cash/i-deal directly, without having to register or install special software.
  • MAESTRO
    • If your bank card has the Maestro logo, you can also pay safely and easily with Maestro! You won’t be redirected to your bank’s payment module; instead, the transaction will be processed directly by Mastercard, which is linked to Maestro. Your bank will still need to authorize the transaction. Therefore, you’ll need to enter your account number, card number, expiration date, and a unique code generated by your bank card reader.
  • TRANSFER
    • If you choose to pay by bank transfer, you’ll receive payment instructions by email. Once we receive your payment, which can take up to 3 business days, we’ll ship your package.
    • Important
      When transferring the amount, please include the payment reference in the description. You can find this payment reference in your confirmation email. If the payment reference is not entered or is entered incorrectly, your payment cannot be processed.

We partner with Ogone and Multisafepay for payments. This way, we can guarantee that all payments are processed smoothly and extremely securely. We use the best and safest technology currently available to ensure your transactions are as safe as possible. All your personal information, including that of your credit card, is encrypted via secure server software (SSL) for maximum security. This protects you from online fraud. Your credit card number is never shared with us.

  • Orders paid by credit or debit card are processed immediately.
  • Orders paid by bank transfer are processed after the amount appears in your account. Please note that a bank transfer usually takes approximately 2 to 3 business days. If you require faster delivery, we recommend choosing a different payment method.

We currently also work with Service Points in Belgium, the Netherlands and Germany.

An invoice is always drawn up, regardless of whether it is professional or private.

Return
  • You have the right to cancel the sales agreement within 14 days of receiving your order.
  • If you wish to return the item, you must return it to Citroparts at your own risk and expense.
  • If you wish to return the purchased item later than 14 calendar days after delivery, Citroparts will reimburse 70% of the purchase price (excluding shipping costs) as compensation. This will be done within 30 calendar days of receiving the returned item. This reimbursement is valid for a maximum of 6 months after the invoice date.
  • If you wish to return an item more than 6 months after the invoice date, Citroparts will not refund anything.

Please follow this mandatory procedure when returning:

  • Submit a return request in writing or by email. For orders placed through the webshop, you can download the return form from your account under “My Orders.”
  • After our approval, you can return your item within 14 days of receipt.
  • The item must be returned to us undamaged and in its original packaging. No modifications may have been made to the delivered product. The product must be unused and undamaged. All accompanying documentation, warranty cards, and packaging materials must be included with the return shipment.
  • We reserve the right to refuse returned items or to credit only a portion of the amount paid if we suspect the item has already been used or if the product has been damaged due to the customer’s fault. In this case, we will inform you that a depreciation will be applied.
  • Once the goods arrive, we will inspect them. The item in question must be returned to us undamaged and unsoiled.
  • The refund will be processed within 14 days. Please also provide your bank account number (IBAN + BIC) when returning the item.
  • Het recht om te retourneren geldt uitsluitend voor online aangekochte artikelen.
  • Return costs are to be paid by the customer.
  • Goods that have been custom-made (e.g. paint, personalized items, chassis number stamping) are not eligible for return.